Your phone giving you a hard time?

Now that your phone is Internet based, it needs to know the area code that you’re dialing to each time. If you’re having troubles, be sure to use the 10 digit telephone number! As an example, a 10 digit number would be 765-795-0000.

Click here for the complete list

Voicemail is important to make sure you don’t miss anything big! Any calls you miss will automatically be sent to your voicemail. You can access your voicemail in two different ways:

Pick up the handset and dial *62

To be able to access your voicemail remotely, dial your number and when prompted to leave a message press the * button, then enter your passcode

The first time you call your voicemail box you will be prompted to set a passcode to access your voicemails, as well as to set your personalized name or greeting. 

The default passcode is set up as 18436572.

Your recorded name will be played to callers as part of the default greeting that callers will hear. You will later have the option to record a longer greeting if necessary.

The default greeting callers will hear is:

“*Your Recorded Name* is not available to take your call. Please leave a message after the tone.”

Once you have completed this set up you can record a personalized greeting and access your voicemails. 

Call Forwarding can be an incredibly convenient way to make sure you never miss an important call! You can forward your calls to ANY number, whether it be a local, long distance, or a cell phone number. 

To turn on call forwarding:

Pick up the phone and dial *72, followed by 1 plus the ten digit number you want the calls to go to

To turn off call forwarding when you’re done:

Pick up the phone and dial *73

Our support staff will be happy to assist you further with any issues! To get ahold of them, call 1-800-922-6677.

Please refer to the following documentation:

Cyber Power CSN27U12V

Cyber Power DTC36U12V