Internet Support

On rare occasions, our service lines may be disrupted. The first step in troubleshooting any Internet problem is to unplug your router, wait 60 seconds and plug it back in. While your waiting for your router to reboot, we also recommend restarting your computer and/or smartphone.

For updates on major outages, please visit our Internet status page. If you're still experiencing a service interruption, please contact our customer service team at 1-800-922-6677.

Frequently Asked Questions
add
Q.
How do I set up my email?
add
Q.
I can't log on on my webmail account.
add
Q.
I pay for a Gig and only get half of that on a speed test?
add
Q.
Where do I learn more about Protect IQ and Experience IQ?
add
Q.
Where do I learn more about Command IQ?
Our Guarantee to You

Your Broadband Fixed in 24 Hours, or Your Service is Prorated for the Duration of the Outage.*
*Disclaimer: “This offer excludes outages caused by natural disasters, issues beyond the control of Endeavor, or acts of God. Endeavor must be notified of the outage within normal business hours and the customer must be able to schedule service within the applicable window.”